Terms of service

Last Updated: July 26, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Friendfinity™ website, applications, telephone services, subscriptions, products, features, and related services (collectively, the "Services") provided by Friendfinity™ ("Friendfinity™," "we," "us," or "our").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the Services.

1. Description of the Services

Friendfinity™ is a subscription-based conversational voice service that allows users to have private conversations with Emily, an artificial intelligence conversational companion.

The Services are designed to provide:

  • Private voice conversations
  • General conversation and companionship
  • Conversation-based reflection
  • Practice conversations
  • Personal discussion and thought organization
  • Subscription-based conversational services

Friendfinity™ is designed to provide a place to talk. It is not intended to replace relationships with family, friends, healthcare providers, therapists, counselors, or other qualified professionals.

We may modify, improve, suspend, or discontinue any aspect of the Services at any time.

2. Conversation Recall

Some Friendfinity™ memberships include Conversation Recall.

Conversation Recall allows Emily to remember certain information from previous conversations so future conversations may continue with greater continuity and context.

Depending on your membership, Conversation Recall may include information such as:

  • Conversation summaries
  • Topics previously discussed
  • User preferences
  • Personalized memory entries
  • Context necessary to continue future conversations

Conversation Recall is available only for membership plans that specifically include this feature.

Friendfinity Lite™ and Friendfinity™ begin each conversation with a fresh start and do not provide Conversation Recall.

3. Friendfinity™ Is Not Medical Care

Friendfinity™ is not a healthcare provider.

Emily is not a physician, psychologist, psychiatrist, therapist, counselor, or other licensed healthcare professional.

The Services:

  • do not diagnose medical or mental health conditions
  • do not provide medical advice
  • do not prescribe treatment
  • do not replace professional care

If you believe you are experiencing a medical emergency or mental health crisis, immediately contact:

  • 911
  • Your local emergency services
  • Your healthcare provider
  • 988 Suicide & Crisis Lifeline (United States)

4. Eligibility

You must be at least 18 years of age to create an account or purchase a subscription.

If applicable law permits younger users, they may use the Services only with the consent and supervision of a parent or legal guardian.

By using Friendfinity™, you represent that you satisfy these eligibility requirements.

5. Accounts

Certain Services require an account.

You agree to:

  • provide accurate information
  • maintain current account information
  • safeguard your login credentials
  • promptly notify us of unauthorized account access

You are responsible for activity occurring under your account.

6. Subscriptions and Payments

Friendfinity™ offers subscription memberships that include monthly conversation time.

Subscription plans may include, among others:

  • Friendfinity Lite™
  • Friendfinity™
  • Friendfinity+™

By purchasing a subscription, you authorize Friendfinity™ to charge your selected payment method.

Subscriptions automatically renew until canceled.

Current pricing is displayed at the time of purchase.

Refunds and cancellations are governed by our separate Return and Refund Policy.

7. Acceptable Use

You agree not to use Friendfinity™:

  • for unlawful purposes
  • to harass, threaten, or abuse others
  • to attempt to exploit, manipulate, or compromise the AI system
  • to transmit malicious software or harmful content
  • to interfere with operation of the Services
  • to impersonate another individual

We reserve the right to suspend or terminate accounts that violate these Terms.

8. Communications

By creating an account or purchasing a subscription, you may receive:

  • account notifications
  • billing notices
  • service announcements
  • security notifications
  • product updates

If you separately opt into marketing communications, you may also receive promotional emails or SMS messages.

Marketing consent is optional and may be withdrawn at any time.

9. Artificial Intelligence

Emily is powered by artificial intelligence.

Although we continually improve the Service:

  • responses may occasionally be inaccurate
  • Emily may misunderstand information
  • conversations may contain mistakes
  • AI-generated responses should not be relied upon for legal, medical, financial, or other professional advice

Users remain responsible for decisions made using information provided during conversations.

10. Intellectual Property

All Friendfinity™ software, technology, voice systems, branding, logos, trademarks, content, and related materials remain the exclusive property of Friendfinity™ and its licensors.

You may not:

  • copy
  • reproduce
  • modify
  • distribute
  • reverse engineer
  • sublicense
  • resell

any portion of the Services without our prior written permission.

11. Privacy

Your use of Friendfinity™ is governed by our Privacy Policy.

By using the Services, you acknowledge that Friendfinity™ may collect, store, and process personal information as described in the Privacy Policy, including information necessary to provide Conversation Recall for eligible subscription plans.

12. Availability of Services

Friendfinity™ strives to provide reliable service but does not guarantee uninterrupted availability.

Services may occasionally be unavailable due to:

  • maintenance
  • upgrades
  • telecommunications outages
  • third-party service interruptions
  • circumstances beyond our reasonable control

13. Disclaimer of Warranties

The Services are provided "AS IS" and "AS AVAILABLE."

To the fullest extent permitted by law, Friendfinity™ disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

14. Limitation of Liability

To the fullest extent permitted by law, Friendfinity™ shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the Services.

This includes, without limitation:

  • emotional distress
  • interruption of service
  • loss of conversation history
  • loss of data
  • reliance upon AI-generated responses
  • inability to access the Services

Your use of Friendfinity™ is at your own risk.

15. Suspension and Termination

We may suspend or terminate your account if you violate these Terms or engage in activity that threatens the integrity or security of the Services.

You may stop using Friendfinity™ at any time and may cancel your subscription in accordance with our Return and Refund Policy.

16. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

Any legal dispute arising under these Terms shall be resolved in the appropriate state or federal courts located in Arizona unless otherwise required by law.

17. Changes to These Terms

We may revise these Terms periodically.

The updated version will be posted on our website with a revised Last Updated date.

Your continued use of Friendfinity™ after revised Terms become effective constitutes acceptance of those changes.

Mobile Terms of Service

The Friendfinity, LLC mobile message service (the "Service") is operated by Friendfinity, Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Friendfinity, LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Friendfinity, LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Friendfinity, LLC. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18663784450 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Friendfinity, LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18663784450 or email thomas@thrivemental.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Contact Us

If you have questions regarding these Terms, please contact us:

Friendfinity™

Email: customercare@friendfinity.com

Mailing Address

1917 S. Signal Butte Rd.
Suite #101-120
Mesa, AZ 85208
United States