Privacy policy
Privacy Policy
Last updated: March 3, 2026
Claireena operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Claireena is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create and maintain your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and to create a customized experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing or promotional communications by email and SMS text message where you have provided consent.
By opting in through our website, checkout, or other forms, you agree to receive communications from Claireena related to products, services, updates, promotions, and mental wellness resources.
SMS and Email Consent
When you provide your phone number or email address and opt in to communications:
You consent to receive marketing messages from Claireena by email and SMS text message.
Message frequency may vary.
Message and data rates may apply for SMS messages.
Consent to receive marketing communications is not a condition of purchase.
Opt-Out Options
You may opt out of communications at any time by:
Clicking the unsubscribe link in marketing emails
Replying STOP to any SMS message
Contacting us directly using the contact information listed in this policy
After opting out, you may still receive transactional or service-related communications such as order confirmations or account notifications.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect fraudulent or illegal activity, protect public safety, and secure our services.
Communicating with You
We use your personal information to provide customer support and respond to inquiries.
Legal Reasons
We may use personal information to comply with legal obligations, respond to lawful requests, or enforce our terms and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
With Shopify, vendors and service providers performing services on our behalf (payment processing, analytics, support, hosting, fulfillment, etc.).
When you direct or consent to disclosures such as shipping services or social media integrations.
With affiliates or companies within our corporate group.
In connection with business transactions such as mergers or acquisitions.
To comply with legal obligations or protect the rights and safety of our users or business.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services.
Information submitted through the Services may be transmitted to Shopify and to service providers located in other countries in order to provide and improve the Services.
To learn more about Shopify's privacy practices, you may visit the Shopify Consumer Privacy Policy.
Children's Data
The Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Parents or guardians may contact us to request deletion of a child's information if it has been provided.
Security and Retention of Your Information
No security system is completely secure and we cannot guarantee absolute security of your information.
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information including:
Right to access personal information
Right to request deletion
Right to correct inaccurate information
Right to data portability
Right to opt out of targeted advertising
You may exercise these rights by contacting us.
Managing Communication Preferences
You may manage your marketing communication preferences at any time.
To stop emails, click the unsubscribe link.
To stop SMS messages, reply STOP to any message.
You may also contact us to request removal from communications.
Please note that you may still receive service or transactional messages related to purchases or account activity.
Complaints
If you have concerns about how we process personal information, please contact us using the details below.
You may also have the right to file a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside of your country of residence.
Where required, we rely on recognized legal mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The revised version will be posted on this page with an updated "Last updated" date.
Contact
If you have questions about this Privacy Policy or your personal information, you may contact us at:
Email: thomas@thrivemental.com.com
Address:
1917 S. Signal Butte Rd.
Suite #101-120
Mesa, AZ 85208
United States