Refund policy

Friendfinityâ„¢
Last Updated: July 26, 2026

Friendfinityâ„¢ is a subscription-based digital voice conversation service. By purchasing a Friendfinityâ„¢ subscription, you receive access to a monthly allotment of conversation time with Emily based on the membership plan you select.

Because Friendfinityâ„¢ provides immediate access to digital services, subscriptions are subject to the following Return and Refund Policy.

By purchasing a Friendfinityâ„¢ subscription, you acknowledge and agree to this policy.

1. Digital Services

Friendfinityâ„¢ is a digital subscription service and does not sell physical products.

Upon activation of your subscription, your account is provisioned for service and monthly conversation time is made available based on your selected membership.

Because digital services become available immediately after activation, subscriptions cannot be returned in the same manner as physical goods.

2. Subscription Billing

Friendfinityâ„¢ subscriptions are billed monthly.

Your subscription automatically renews at the end of each billing cycle unless canceled before your next renewal date.

Each billing cycle provides a new monthly allotment of conversation time based on your selected membership.

Unless otherwise stated:

  • Unused minutes do not roll over.
  • Minutes expire at the end of each billing cycle.
  • A new monthly allotment begins with each renewal.

3. Refund Eligibility

Because Friendfinityâ„¢ is a subscription-based digital service that becomes available immediately upon activation, subscription fees are generally non-refundable.

Refund requests may be considered by Friendfinityâ„¢ on a case-by-case basis, including but not limited to the following circumstances:

  • Verified technical issues that substantially prevented access to the Services.
  • Billing or processing errors.
  • Duplicate charges.
  • Circumstances where applicable law requires a refund.
  • Other situations where Friendfinityâ„¢, in its sole discretion, determines a refund is appropriate.

Approval of a refund request does not automatically entitle a subscriber to a full refund. When a refund is approved, the amount refunded may be determined based on the reason for the refund, the amount of conversation time used during the applicable billing period, and the remaining unused conversation time associated with the subscriber's membership.

Refunds are generally not provided because:

  • You chose not to use your available conversation time.
  • You used only part of your monthly allotment.
  • You forgot to cancel before your renewal date.
  • You changed your mind after your subscription became active.

4. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting Friendfinityâ„¢ Customer Service.

When you cancel:

  • Future renewals will stop.
  • Your current subscription will remain active until the end of your current billing period.
  • Any remaining conversation time may be used until your subscription expires.

Canceling your subscription does not automatically entitle you to a refund.

5. Monthly Conversation Time

Each membership includes a monthly allotment of conversation time.

Unless specifically stated otherwise:

  • Conversation time resets at the beginning of each billing cycle.
  • Unused minutes expire at the end of the billing cycle.
  • Unused minutes do not roll over.
  • Conversation time cannot be exchanged for cash or transferred to another account.

6. Technical Issues

If a verified technical issue substantially prevents you from accessing Friendfinityâ„¢ during your active subscription period, Friendfinityâ„¢ may, at its sole discretion:

  • Restore lost conversation time.
  • Extend your subscription period.
  • Issue service credits.
  • Approve a partial or full refund, as appropriate.

Technical issues should be reported as soon as reasonably possible after they occur.

7. Payment Disputes

If you believe you were charged incorrectly, please contact us before initiating a payment dispute or chargeback.

If a chargeback or payment dispute is initiated:

  • Your account may be temporarily suspended while the matter is reviewed.
  • Access to Friendfinityâ„¢ Services may be limited during the investigation.
  • Friendfinityâ„¢ may provide payment processors with documentation regarding subscription status, billing records, and account activity as necessary to resolve the dispute.

8. Fraud and Abuse

Friendfinityâ„¢ reserves the right to deny refund requests, suspend accounts, or terminate Services if we reasonably believe a customer has:

  • Attempted to obtain services fraudulently.
  • Abused this Return and Refund Policy.
  • Violated our Terms of Service.
  • Misused the Friendfinityâ„¢ platform.

9. Calculation and Processing of Approved Refunds

If Friendfinityâ„¢ approves a refund, the amount refunded may be determined using the remaining unused monthly conversation time associated with your subscription.

When appropriate, Friendfinityâ„¢ may calculate a prorated refund based on:

  • The subscription plan purchased.
  • The amount of conversation time already used during the current billing period.
  • The amount of unused conversation time remaining.
  • The circumstances giving rise to the approved refund.

Friendfinityâ„¢ reserves the right to apply reasonable administrative adjustments when calculating any approved refund.

If all conversation time included with your subscription has been used during the applicable billing period, no refund will ordinarily be available unless required by law or unless Friendfinityâ„¢ determines otherwise.

Approved refunds will be issued to the original payment method whenever possible.

Refund processing typically requires 5–10 business days after approval. Additional processing time may be required by your financial institution or payment provider.

10. Changes to This Policy

Friendfinityâ„¢ may update or modify this Return and Refund Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will become effective upon posting to this website with an updated Last Updated date.

Your continued use of Friendfinityâ„¢ after any changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about subscriptions, billing, cancellations, or refunds, please contact us:

Friendfinityâ„¢

Email: service@friendfinity.com

Mailing Address

1917 S. Signal Butte Rd.
Suite #101-120
Mesa, AZ 85208
United States