Cancellation policy

You may cancel your Friendfinityâ„¢ subscription at any time.

To cancel your subscription:

  1. Log in to your Friendfinityâ„¢ account.
  2. Select Manage Subscription from the Friendfinityâ„¢ Home Page.
  3. Follow the prompts to cancel your subscription before your next scheduled renewal date.

If you need additional assistance canceling your subscription, please contact Friendfinityâ„¢ Customer Service at service@friendfinity.com.

To avoid being charged for your next billing cycle, your cancellation request must be completed before your scheduled renewal date.

What Happens After You Cancel

When your subscription is canceled:

  • Your subscription will remain active until the end of your current paid billing period.
  • No future subscription renewals will be processed after your cancellation becomes effective.
  • You may continue using any remaining monthly conversation time included with your subscription until the end of your current billing period.

At the end of your billing period:

  • Your subscription will expire.
  • Access to Friendfinityâ„¢ subscription services will end unless you purchase a new subscription.
  • If you are subscribed to Friendfinity+â„¢, Conversation Recall features associated with your account will no longer be available while your subscription is inactive. If you later reactivate or purchase a qualifying Friendfinity+â„¢ membership, Conversation Recall will be provided in accordance with the features available for your selected plan and our Privacy Policy.

Monthly Conversation Time

Unless otherwise stated for a specific membership:

  • Conversation time is allocated monthly.
  • Unused conversation time does not roll over to future billing periods.
  • Unused conversation time expires at the end of each billing cycle.
  • Conversation time has no cash value and cannot be transferred to another account.

Refunds

Canceling your subscription does not automatically entitle you to a refund.

Refund requests are governed by the Friendfinityâ„¢ Return and Refund Policy.

If Friendfinityâ„¢ approves a refund, the refund amount may be determined based on factors including:

  • The reason the refund was approved.
  • The amount of conversation time used during the current billing period.
  • The amount of unused conversation time remaining.
  • Other circumstances that Friendfinityâ„¢ determines are appropriate.

Billing Questions

If you have questions regarding your subscription, cancellation, billing, or refunds, please contact us:

Friendfinityâ„¢

Email: service@friendfinity.com